Customer Support

PureFlax enhances the wellbeing of your horse

Adding PureFlax as a supplement to your horses diet all year round helps maintain a perfect balance

PureFlax natural flax seed oil helps improve your dogs health

PureFlax promotes healthy joints, supports your dogs immune system and improves wellbeing

PureFlax natural flax seed oil maintains bird health

PureFlax flax seed oil maintains bird health, bone health and promotes a glossy plumage

Feeding PureFlax natural flax seed to your animals is easy

Feeding Animals

How to feed PureFlax 100% natural flax seed oil to animals.  It's easy!

Discover the latest news and what's new

What's New?

Discover why an Olympian chose PureFlax flax seed oil to feed his event horse for the Olympics

SECURE PAYMENT PROCESSING

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Customer Support

We pride ourselves in being able to offer both private and trade customer’s excellent service and you will always get a friendly response to any enquiry you have.

We have tried to cover some of the more popular queries below, but if there is something else you would like to know please call us on +44(0)1937 574201 or contact us via our enquiry form.

Postage & Delivery

Depending on the product you have ordered we will use the following delivery:

PureFlax250ml bottles will be posted by 1st Class Royal Mail.

PureFlaxUp to 20 litres will be delivered via next day courier in the UK (depending on your location).

PureFlaxDelivery of larger orders will be delivered on pallet and will be agreed with you.

We aim to dispatch all consignments within 48 hours, if there is a problem we will let you know.

We dispatch orders Monday to Friday and do not dispatch at weekends.

Ensuring Smooth Delivery

Small deliveries (up to 2x dog bottles) usually go via Royal Mail.

The rest usually goes via UK Mail and deliveries require a signature so please ensure someone is available to sign for the parcel upon delivery. If nobody is going to be in, UK Mail will leave in a secure place if you leave a note telling them to do so, but at your own risk.

If there appears to be any sign of damage to the packaging please make a note to this effect beside your signature. Please be specific about damage and do not simply state ‘unchecked’.

PureFlaxNote: When placing an order we request that you supply us with a daytime telephone number so that you can be contacted quickly in case of a query with your order.

Tracking Your Order

If there is any delay in receiving your order and you would like to track it, please telephone our Customer Service number +44 (0)1937 574201 and we will be delighted to assist you with tracking all UK deliveries and resolve any problem with that delivery.

Your Contract With Us

When you place an order online with this site you are making an offer to buy goods. An email will be sent to you acknowledging payment and receipt of your order.

Once we have checked stock availability and prices we will send you our dispatch email to confirm we have accepted the order and that a contract has been made with us.

When a delivery is delayed due to unforeseen factors we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely dispatch date and you may cancel your order if this is unacceptable.

If you decide to cancel your order under these circumstances we will refund to the same method you paid. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.

Faulty Goods

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.

VAT

All our prices are inclusive of VAT.

Product Guarantee

If you are unhappy with the condition of your product when it arrives we are very sorry. All of our oil is despatched as soon as it is pressed and we make every effort to package it carefully.

Please call us on +44(0)1937 574201.

Trade Enquiries

We supply a number of feed suppliers and stockists with PureFlax Flax Seed Oil. If you would like further information or trade prices, please get in touch to discuss further.

Trade enquiries are welcome for quantities of 100 litres and more.

International Enquiries

We do supply PureFlax Flax Seed Oil to customers located outside the UK.

For more information and postage costs please contact us for more information.

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Memberships & Accreditations

PureFlax is a BETA Trade Association Member
PureFlax is SALSA (Safe & Local Supplier Approved) Accredited
PureFlax conforms to the Naturally Occuring Prohibited Substances code of practice